What's your response time for Georgetown emergencies?+
For active leaks or storm damage, we prioritize Georgetown calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Georgetown.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Gutter Installation in IL, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Georgetown?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Georgetown, IL and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Georgetown home?+
Most residential replacements in Georgetown take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Georgetown crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Gutter Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Do you do pre-listing or pre-purchase roof inspections?+
We do these regularly for Georgetown homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Georgetown, IL?+
We serve Georgetown and the surrounding communities throughout Georgetown, IL — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
